WeTek Community Forum

Remote not working.

SkybluesamSkybluesam Posts: 11WeTek Community Member
The remote on my Wetek Play has stopped working, except for the power and mouse function. I have tried re-syncing the mouse to the RF dongle without success. I have tried the RF dongle in my laptop, the mouse function of the remote works but nothing else. Windows device manager reports that the dongle has not started. Support can not supply a replacement RF dongle!!! Does anybody know of a suitable replacement RF dongle?

Comments

  • ThrallThrall Posts: 3,086WeTek Support Team
    Does the volume up and down works on your laptop also ?
    Best Regards

  • SkybluesamSkybluesam Posts: 11WeTek Community Member
    No, the volume does not work on laptop.
  • ThrallThrall Posts: 3,086WeTek Support Team
    Alright,

    Contact the direct support, at http://wetek.com/contact

    You can also send this thread link, and a copy of the invoice.

    Best Regards

  • SkybluesamSkybluesam Posts: 11WeTek Community Member
    Thank you, I have just contacted them with the information you suggested.
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