WeTek Community Forum

Remote original doesnt work only power On power OFF

sofrenicsofrenic Posts: 33WeTek Community Member
Wetek Play has not made any problems to me until now, and from the day the original remote does not react more than just for the power ON power OFF.
I tried to restore factory settings and resynchronization and it does not work, do not light a permanent green light.
It's the same on Android and Enigma 2.
I tried to move the dongle wifi also does not work i plugged into the same port of Chinese wifi keyboard and with it other functions are working, please help get the original remote.


  • ThrallThrall Posts: 3,321WeTek Support Team
    There is probably some problem with the remote.
    If the device is still under warranty and you bought it directly with WeTek, you can submit a request at http://support.wetek.com.

    Please attach a copy of your invoice on the email.

    Best regards

  • sofrenicsofrenic Posts: 33WeTek Community Member
    Chinese wifi keypads work with WetekPlay have their dongle most of the functions running or can be configured except for Power ON :(.
    Power ON goes over the infrared I could not set the Wetek to turn on via the keypads, eny help
  • ThrallThrall Posts: 3,321WeTek Support Team
    I do not think this will be possible. You can only power on with IR command.

    Best Regards

  • sofrenicsofrenic Posts: 33WeTek Community Member
    mx3 remote is solution
  • annathompsonannathompson Posts: 3WeTek Community Member
    edited May 2018
    How have you solved this problem? Did you change the remote or not?
  • robinzrobinz Posts: 2WeTek Community Member
    I don't think it's possible.
    basketball legends
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